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FAQ - Frequently asked questions

• Problems with the log in
• Manage your entries
• Report success
• Find carpools
• New MiFaZ (carpool centre)

Problems with the log in

How do I delete my profile?

To delete your profile log in and click on “Account” in the horizontal userbar. On this page the last button is “Delete profile”. After reassurance your profile is deleted fully from our database.

I am unable to login

Question: I am a registered MiFaZ user. I would like to login, but get the message “Login failed”. I believe that I have forgotten my password. What to do?

Answer: No problem at all. You can create a password by your own.

Click on to the link Passwort vergessen? (Password forgotten) directly lower than the input fields for the login. You will be transferred to a page, where you type in your E-Mail-address and click on “E-Mail senden” (send the E-Mail).

Check your E-Mails now. You have received a Mail with a link respectively a web address by us. Click on the link or copy the address into the address field of your browser. You will get to a website, where you type in your new password twice Click on the button “Change Password” .

You have a new password now, which you can use for logging in in the future.

Manage your entries

Question: How can I delete my request for a carpool?

Question: My request for a carpool is not up-to-date. How can I delete it ?

Answer: To delete entries is as convenient as creating them.

Go to www.mifaz.de and log-in with your E-Mail-address and your password. The fields for the form you will find on the left side below the yellow buttons. If you have forgotten your password you can help yourself by simply clicking on the link Passwort vergessen? , which can be found lower than the described fields.

If you are logged in, after you gave typed in your E-Mail und password correctly, in the centre of the screen on the upper part the following toolbar emerges: Contact details – Account – About me – Cars – Advertisements – Carpools – My MiFaZ. Click on Advertisements. Then you will get to the right page where you just have to click in the row of the entry which has to be deleted on Löschen (delete) and then over again for comfirmation on “Ja”(Yes). Done.

Report success

Question: I was able to establish a carpool. But not for every day, shall I still inform you?

Question: I was able to establish a carpool. But not for every day, just one day yes and one day no. Should I inform you about the success anyways?

Answer: Yes, please. We count unsteady trips as successes. Even for these successes it can be worthwile to add fellow travellers at carpools, if they are participating öften. So you have their details on your screen, and you don’t loose sight of them.

Question: Whatâ€Ös going on, if I submit that I have established a carpool?

Question: What’s going on, if I submit that I have established a carpool? Do you then delete the ad?

Answer: No, no reason for concern. Your ad is continued. A message of success causes that your advertisment additionally emerges at Carpools. You can add MiFaZ-user as fellow travellers. Furthermore we count the success for our statistics.

Find carpools

Question: Is it possible to make bookings via the MifaZ on short notice, e.g when strikes at DB/S-Bahn are occurring ?

Question: Is it possible to make bookings via the MifaZ on short notice, e.g whenstrikes at DB/S-Bahn are occurring ?

Answer: Principally yes. Please create a search in that cases by your own. If you are searching for one day, choose “Einfache Fahrt” (Single journey). An established advertismement can be viewed immediately in the MiFaZ. If there are advertisements of other users matching when you establish your ad, these are shown and you can immediately get in contact with the advertiser.

If you don’t get an immediate result, then the MiFaZ has no possibilty of matching your requirements at the moment. This can change, when someone is raeding your new advertisement. Therefore it is especially important in times of strike, that everybody interested in a lift place an advertisement themselves and don’t just search, therefore enabling them to find each other in time.

I am searching for a ride for a specific date to the station XY…

Question: I am searching for a ride for a specific date to the station XY. There is no suitable bus for the departure time of my train. Is there a special function for this type of sporadically searches ?

Answer: Yes surely this is possible. We do not arrange regulare trips, but also once a time trips.

Just create an own advertisement for that. Just click on Neuer Eintrag (New entry). If you have proceeded to “Schritt 4/6″ (step 4/6) then, do not click on “Regelmäßig”(regularly), but on “Einmalig”(once). Then you can type in your search for travelling once with exact date and time of departure. Therefore the readers of your ad know exactly on which date/time you want to go.

If you are searching for ads, you will find the results with date and time specified for travelling once. You can also contact a provider of a regular trip and ask him/her, if you could take part once.

New MiFaZ (carpool centre)

Question: Can I offer a commuter service for our pupils ?

Question: I am a teacher / webmaster at a professional school. Can I offer a commuter service for our pupils ?

Answer: Yes, would be fine. Simply incorporate a link to www.mifaz.de in your Website – or respectively to the regional MiFaZ of your city, if it is already existing. Such a link is naturally free of charge.

Do you want to have a more individual service, then we could install an own MiFaz for you. Not only administrative districts and municipilities, but also organizations and events of every kind and size can get it’s own MiFaZ. For this your location (city or municipility= doesn’t need to have an own MiFaZ. For a small and as a rule yearly fee (depending amongst others on the size of your institution) you get an individually designed and for your location adapted MiFaZ, which we include by a link into the Website of your institution (in this case the homepage of the school) .

I miss the district of XY in MiFaZ.

Question: I miss the district of XY in MiFaZ. Why don’t you add all districts of Germany?

Answer: Available are only those districts or municipalities which are partners of MiFaZ and have an own MiFaZ homepage.

What about you asking your administrative district, if it wants to become MiFaZ partner? The homepage of a regional MiFaZ (carpool service ) is adapted to the geographical location and is individually designed. Construction and operation cost the administrative district a low yearly fee.

But if your region is not a MiFaZ partner yet you can use our offers. Just search for trips and create your own advertisements at our main page www.mifaz.de. This works everywhere in Germany and is a bit less precise than the appropriate region is MiFaZ partner. Small locations, streets, bus stations etc. are not covered then.